Most helpful review

Horrible company

They told me I was doing owner finance and found out they have been lying the entire time! Do not get any houses from them. You will be sorry!
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ID
#1452303 Review #1452303 is a subjective opinion of poster.

Bad Company

Please do not rent the home at 15519 Hickory dale street Cypress Texas 77429. I had someone that thought they was buying the house and they messed over them. The roof is leaking the AC not working they put the extra room in there and put new floors and they will not fix anything and want you to fix it. My friends had been trying to talk to someone about there 10,000 back and they still have not heard from them. Please pass this on in the Cypress area.
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ID
#1461825 Review #1461825 is a subjective opinion of poster.
Reason of review
they lied about my friends was buying the house
Preferred solution
Full refund

They lied about owner finance

They had me pay a 10,000 deposit and told us we was doing owner finance and we fixed up the house and found out we was never doing owner finance. Please do not get anything from Stressfree they lie and scam you out of money.
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ID
#1451158 Review #1451158 is a subjective opinion of poster.
Service
Stress Free Property Management Customer Care
Reason of review
Poor customer service

Check out the full Google review

Check out the Google review, where they are threatened by any negative review and state they will sue if the post is not removed. I did not post my complaint until they attacked my daughters review, and attacked me stating I am someone I am not. I had a horrible experience that cost me thousands of dollars, and left me homeless. Do not use this company, the are STRESSFUL!
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ID
#1241820 Review #1241820 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Rented for 3 years with Stress Free. There name says it all

I've rented for 3 years with Stress Free Property Management and for me and my family, their name really speaks " volumes " to how they management properties. Truly their move in process is void of all preliminary hassles like most other rentals. They just want to be assured that you can and will pay your rent. And their online business structures allows you to , pay your rent, make maintenance repair request and their online inventory of new home rental make things alot easy for me and my family. I've personally made mention to Iris Torres that her professionalism in returning calls & emails has always been on point. I would truly recommend them to my family & friends. The Hayes Family Tampa, Fl.
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ID
#1211596 Review #1211596 is a subjective opinion of poster.
Service
Stress Free Property Management Property Rental
Reason of review
Good customer service
New Reviewer

Do not rent from this company

We have absolutely no air conditioning, they have known for a week that it’s 85 degrees in our house. Thomas which runs the place doesn’t even know what’s going on with maintenance department. I also asked if he could tell me if it had been approved yet his response was they don’t put it in the computer. They didn’t offer a discount on rent(nice)0 star
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ID
#1188837 Review #1188837 is a subjective opinion of poster.
Service
Stress Free Property Management Property Rental
Reason of review
Poor customer service
put over 17000 in a house just to make it look ok, will not give me any funds for making his property more leasable. *** , and i don't even own it. New A/C , new insulated garage door with Chamberlain Whisper open and close with the upgraded braces, All new windows...
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ID
#1142397 Review #1142397 is a subjective opinion of poster.
New Reviewer
The apartment that I rented was decent but the service from Stress Free was sub par at best. I submitted several maintenance requests that were never replied to. I ended up fixing most of my problems on my own. They did show up for one of the problems but, never...
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1 comment
#1410760

My issue was not resolved, this company was not willing to explain their outrageous fees charged after I moved out. When I called to communicate about payment, they had such poor record keeping that they couldn’t find my info under my name and couldn’t remember the info communicated from one day to the next. Terrible customer service.

ID
#1125488 Review #1125488 is a subjective opinion of poster.
Service
Stress Free Property Management Apartment Rental
Pros
  • Apartment
Cons
  • Service received
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

These people are crooks

I’m a marine veteran and I live next to these creeps!!! They look and act like a bunch of drug users. I have ptsd and their vicious dog barks at me all the time and the small kids here. I asked these clowns politely to knock it off and the guy drive his work van over and was threatening to end my life and challenging me to a fist fight. . I googled their phone number on their work van and have found countless complaints on the web about how they are unprofessional and hostile. I’m their neighbor and yes they are, they are a bunch of wild kids drinking alcohol in the backyard most of the week. Don’t do business with these jerkoffs. They are crazy and the last thing you would want to do is get into a business deal involving a home with these dumb kids.
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ID
#1120885 Review #1120885 is a subjective opinion of poster.
I contacted Stress free Property about one of there homes in Seffner in February of last year after meeting with them in March I signed an agreement on that home. Yes it did need a lot of repairs. My contact at Stress free said he was not expecting me to do it all my...
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ID
#1088377 Review #1088377 is a subjective opinion of poster.
Service
Stress Free Property Management Customer Care
Reason of review
Good customer service

Worst property management company I had to deal with

This Property Management company is unprofessional. If you are an owner trying to rent your property, they will charge you for all their mistakes, they will bombard you with fees from their untrained repair team and housecleaning team, their accounting system will change overnight and create some obscure charges they will never fully explain, leaving you empty pocketed and with no recourse of action against them except for a law suit. They won't pick up the phone to answer you directly and hide behind their answer machines. The turnover of their staff is a sign of how poorly it is managed from the inside out. When you try to address issues with them, they will never take the high road.
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2 comments
#1093417

Dealing with the very same issues now. Charging security deposit for preexisting issues.

Only one communicated was one of their trustees that talked me into doing the walk thru without me being present. *** me!!!!

#1170838
@PissedConsumer1093417

I rented from them for one year. I paid pro rated charges and deposits to move in.

On June 1, 2015 I paid first months rent on their online service and on June 7th I recieved a certified 3-day eviction notice. I tried communicating with the property management and received nasty comment's such as, that I must be confused since I paid so much to move in I must have thought June's rent was included. They told me to be sure and explain everything to my lawyer. I sent them my receipt and then I recieved apologies.

I never recieved an explanation or any attempt to make reparations for the agony they put me through. I just recently moved out and requested a move out inspection and they told me it wasn't neccessary and that everything would be ok. I just recieved another certified letter claiming $1080.00 for painting the interior. When I asked them why I wasn't allowed an inspection they said normally people get their deposits back that's why they didn't set up a walk through inspection.

I can name so many incidents involving maintenance that took 3 and 4 calls to get assistance. They never respond to emails with emails and nothing is given as a response in writing.

A very shady operation that treats customers rudely and disrespectfully. I have documentation of everything I have stated here and intend to file complaints everywhere and to anyyone that will listen

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ID
#712830 Review #712830 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Stress Free Property Management Review from Tampa, Florida

DO NOT RENT FROM THESE PEOPLE!! THey are not nice and VERY unprofessional From the office staff to the repair crew .If I was the owner I would gut this whole staff from the inside and out and start over !DO NOT RENT OR LET THESE PEOPLE BE IN CHARGE OF YOUR HOME TO RENT!
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2 comments
#1093421

The sorriest and most crooked business I have ever had dealings with.

#1038334

This is the WORST property management company EVER !! We are senior citizens and they took a lot of money from us for a derelict property ,the awful part was that they never told us that in the summer the road flooded and we wouldn't be able to even get into the house .My husband has had a heart attack and there is no way an ambulance could even drive up that road if he needed one again .

They are nothing more than criminals who steal people's money .Do not go to them trust me the are liars & *** artists ,I see many complaints about them online ....No conscience whatsoever . We have no written to the Obama administration about them and hope to get them closed down for what they do to people !

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ID
#686089 Review #686089 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Poor customer service

Stress Free Property Management - Home Review from Tampa, Florida

These people are the worst!!! I came into a beautiful home not knowing there was mold everywhere!!! When i emailed them about it they said there was nothing wrong with the house and that it was inspected. Wrong, not even a few months in - the smell started getting worse our personal belongings were harmed and our health was at steak!!! My son was sent to the emergency room several times before we realized that the house was rotten inside and out! We have been forced to live here for the remainder of the lease and they will not do anything to help us out. They are blaming us for the mold as well as other problems with the home and they are charging us for the damage. How can they still be in business with things like this going on!?!?!?
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ID
#619462 Review #619462 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Bad quality

STRESS FREE NAH!!! STRESSFUL.......

poor maintenance i been living in my house with a leaking roof, a leaking refrigerator and a stove that barley works the bad part about it is they replaced my refrigerator a day after they gave me a 30 day notice that i had to move because the owner sold the property.... yes only 30 days and the only thing they could say was sorry...... I could see if i didn't pay my rent but this wasn't the case. they just don't care as long as they get what they want $$$$$$ THIS IS JUST SAD READ REVIEWS ITS IMPORTANT!!!!! Thanks
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1 comment
#1041353

What house did u leaving in ?

ID
#604390 Review #604390 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer
I was asked to move out after my lease was up, and they gave me 30 days to do so. I left the house in Move in Condition. When I moved in, the paint was terrible, I sent pictures and they did nothing about it. The smoke alarms were all beeping because the batteries were...
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ID
#593046 Review #593046 is a subjective opinion of poster.
Location
Riverview, Florida
Cons
  • Suck
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Full refund

Difficult to deal with, tried to over bill us.

Where to begin with the ironically named "Stress Free Property Management" company. 1)The day we were to move in, a new fridge and stove were to be installed. They were not, we called and they were able to bring the fridge. The guy said he would be back with a stove later. He didn't come back until the next day, after calling, and he brought a used white stove- the rest of the kitchen is black and chrome appliances. After calling and complaining, they exchanged it with a new one. 2)Second month of rent they tried charging us rent twice. Sent us notice in the mail that the utilities were due in about a week. Literally the next day, they sent us a notice that we were over due on utilities, and it needed to be paid (a few days earlier than the previous letter said). I went online, saw that the letter only showed part of what I owed, and two rent fees! After emailing and speaking on the phone back and forth for about a WEEK, emailing pictures of the letters and what my online account was showing, this was able to be resolved. They "kindly" didn't charge me any late fee's. 3)Next month, I get my letter saying I owe $ amount in about a week. Next day, a letter say I am past due, and owe it in again, a few days prior than the previous letter said. I emailed them pictures of both letters, again, asking why their company was so incredibly unorganized that they feel the need to fill my mailbox and STRESS me out every single month like this. Have I mentioned that each time I go to pay online it ALWAYS says I am past due??? 4)Have tried to schedule maintenance with them with the same online system. It is now January of 2015, and it still shows that as of November 03rd 2014 I have a "scheduled" maintenance request. Scheduled for...when? They never got back to me about it. I just sent another, along with an email to repairs, lets see if that does it. Oh, I also just got my letter for utilities yesterday, and my late notice today. Ultimately, everything has been resolved. But it takes my emailing and often multiple phone calls to get things situated. I would be out of thousands of dollars if I had set my account up for autopay. The name of this company is incredibly ironic, and I would pay anyone that I hear considering using this company NOT to use them. I would literally pay them, they are so awful to have to deal with. When you go into their building, they are all nice, it seems like a good operation. I'm not sure what is going on with their organizational or management skills, but I am already tired of it and I haven't even lived here half a month. I keep every letter and email documented, in case they try to charge me "late" fees for everything that I have technically paid early. Awful, would never use them again. Do not use them unless you have no other option, in my opinion.
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ID
#580482 Review #580482 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Poor customer service
Preferred solution
I want them to get their organization/management under control! Stop sending me a letter one day that contradicts the letter you send me the next.

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