Where to begin with the ironically named "Stress Free Property Management" company. 1)The day we were to move in, a new fridge and stove were to be installed. They were not, we called and they were able to bring the fridge. The guy said he would be back with a stove later. He didn't come back until the next day, after calling, and he brought a used white stove- the rest of the kitchen is black and chrome appliances. After calling and complaining, they exchanged it with a new one. 2)Second month of rent they tried charging us rent twice. Sent us notice in the mail that the utilities were due in about a week. Literally the next day, they sent us a notice that we were over due on utilities, and it needed to be paid (a few days earlier than the previous letter said). I went online, saw that the letter only showed part of what I owed, and two rent fees! After emailing and speaking on the phone back and forth for about a WEEK, emailing pictures of the letters and what my online account was showing, this was able to be resolved. They "kindly" didn't charge me any late fee's. 3)Next month, I get my letter saying I owe $ amount in about a week. Next day, a letter say I am past due, and owe it in again, a few days prior than the previous letter said. I emailed them pictures of both letters, again, asking why their company was so incredibly unorganized that they feel the need to fill my mailbox and STRESS me out every single month like this. Have I mentioned that each time I go to pay online it ALWAYS says I am past due??? 4)Have tried to schedule maintenance with them with the same online system. It is now January of 2015, and it still shows that as of November 03rd 2014 I have a "scheduled" maintenance request. Scheduled for...when? They never got back to me about it. I just sent another, along with an email to repairs, lets see if that does it. Oh, I also just got my letter for utilities yesterday, and my late notice today. Ultimately, everything has been resolved. But it takes my emailing and often multiple phone calls to get things situated. I would be out of thousands of dollars if I had set my account up for autopay. The name of this company is incredibly ironic, and I would pay anyone that I hear considering using this company NOT to use them. I would literally pay them, they are so awful to have to deal with. When you go into their building, they are all nice, it seems like a good operation. I'm not sure what is going on with their organizational or management skills, but I am already tired of it and I haven't even lived here half a month. I keep every letter and email documented, in case they try to charge me "late" fees for everything that I have technically paid early. Awful, would never use them again. Do not use them unless you have no other option, in my opinion.