Customer service

As a former employee of waypoint homes,i can tell you how they operate from the inside...for everyone who thinks its about the money,you are exactly correct...they have put homes out that still had mold in them,no working air conditioning,non working appliances,non working pools,etc...their philosophy is get the tenants deposit and get them to sign the lease agreement. once they have these things they have you where they want you..the home services manager who is in charge of the work orders for the homes is more interested in keeping his numbers in line so he can get his bonuses while his guys working out in the field try to do the right thing,but are handcuffed by management...im not saying everyone at the office in spring is an *** but the majority are..if the corporate office knew how the home services department was being run,they would probably be pissed...maybe then they will know how their tenants feel...if you do decide to rent a home from this company,be sure you walk your house before you move in,make sure everything works,cause their tune up process is a joke in its self..there are too many things they wont fix,they will tell you if you don't like it to just move...I know this cause I have heard it first hand...its ok when the Houston management reads this they will know exactly who this is...

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Orange City, Florida, United States #1216613

I am looking for a home and see a lot of the rentals are through Waypoint

The reviews are horrible that I've read. I am thankful for the people who *** the time to warn others about this company.

to Anonymous Ottawa, Ontario, Canada #1318849


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